ALL OF OUR TEN YEAR WORK IS COVERED BY
OUR GUARANTEE

OUR ROOFING SERVICE GUARANTEE...

1. The London Roofing Group Limited hereby certifies that all work included in this contract was carried out in strict accordance with all the requirements of current Building Regulations. All materials meet required British Standards and were used in accordance with the specifications outlined by the roofing product manufacturer and are covered by the manufacturer’s guarantee.

2. The London Roofing Group Limited hereby guarantees all new roofs, domestic and commercial, for a period of (10) ten years, starting on the date of project completion. We are also covered by an insurance backed guarantee: for the purpose of the insurance backed guarantee, cover is for a maximum of 10 years from the date of completion. This guarantee does not extend to any deficiency which was caused by the failure of work which The London Roofing Group Limited did not accomplish or was not charged to accomplish.

a. On all UPVs Fascia and Soffits the guarantee is 5 years.

b. On installation of guttering systems a maximum of 2 year guarantee period is available due to the fact UPVs guttering plastic walling is thinner than fascia plastics and therefore the plastics expand and contract making the rubbers move. This can vary with seasonal weather temperatures and conditions. A further guarantee extension of 3 years to a maximum of 5 years is available when a contractual Annual Full Gutter Clean Out and Inspection is agreed and paid for.

c. Guarantee exclusions: The London Roofing Group Limited can only give a guarantee on rebedding of actual roof tiles and hip bonnets due to the fact that the repair has been carried out on an existing roof. Although we may use a number of tiles or slates in the process of the repair, The London Roofing Group Limited are not liable for any slipping, missing, displaced tiles or slates thereafter.

3. The London Roofing Group Limited will repair or cause to be repaired, at our own cost and expense, any and all deficiencies attributable to faulty materials and/or workmanship in a manner pursuant to the total anticipated life of the roof system and in accordance with the roofing manufacturers standards and to the extent necessary to return the roof to a watertight condition for the duration of the guarantee period, subject to the terms and conditions listed below. Further, The London Roofing Group Limited will respond within 5 business days upon proper notification of leaks or defects by the owner or by the responsible party so designated.

a. Included in this guarantee are all costs associated with damage to the property and contents which this guarantee covers. This does not include minor damages to landscaping caused by waste container placement or minor scuffs/dents in siding, eaves trough, landscaping, or other areas damaged by falling debris. If major damage is caused to landscaping, or other property features (as above mentioned) the full cost of repair will be charged directly to The London Roofing Group Limited. Major damages include, but are not limited to: broken, irreparable, or drastically altered siding, fascia, eaves trough, windows etc. and landscaping damages such as cracked sidewalks, holes or deep grooves in lawn surface etc. The London Roofing Group Limited reserves the right to select an appropriate contractor to complete any needed replacement or repairs to return the property or building contents to the condition they were in before damages occurred. If repairs are completed without notification of The London Roofing Group Limited or by any other contractor not chosen by The London Roofing Group Limited (unless The London Roofing Group Limited has granted approval in writing of such repairs) the cost of the repair will not be covered by The London Roofing Group Limited.

b. Excluded from this guarantee are damages to the work caused by: (1) lightning, windstorm, hailstorm and other unusual phenomena of the elements; and (2) fire; and (3) vandalism. When the roof has been damaged by any of the forgoing causes, the guarantee shall be null and void until such damage has been repaired by The London Roofing Group Limited and until the cost and expense thereof has been paid in full by the owner or by the responsible party so designated.

c. During the duration of the Guarantee Period, if alteration is done to the work by anyone other than The London Roofing Group Limited, including cutting, patching, maintenance and/or the positioning of anything on the roof, this guarantee shall become null and void upon the date of said alterations. If the owner engages The London Roofing Group Limited to perform said alterations, the Guarantee shall not become null and void unless The London Roofing Group Limited, prior to proceeding with the said work, shall have notified the owner or other responsible party as designated in writing, showing reasonable cause for the claim that said alterations would likely damage or deteriorate the work, thereby reasonably justifying a termination of this guarantee.

d. Future building additions will not void this Guarantee, except for the portion of the future addition that might affect the work under this contract at the point of connection of the roof areas, and any damage caused by such addition. If this contract is for roofing of an additional to an existing building, then this guarantee covers the work involved at the point of connection with the existing roof only upon the inspection of the connection point by RThe London Roofing Group Limited and only if the additional work at the connection point is deemed acceptable by The London Roofing Group Limited in writing within 30 days of the completion of the addition. The owner or designated party must notify The London Roofing Group Limited of any addition work that will connect to the work included in this contract within 3 business days of the completion of the addition. If the owner or designated party fails to notify The London Roofing Group Limited with this time, the work at the connection point will no longer be covered within this guarantee.

e. The owner or designated party shall notify The London Roofing Group Limited within 24 hours of observed, known, or suspected leaks, defects, deterioration and/or damage caused by the elements and will allow The London Roofing Group Limited the opportunity to inspect the work and to examine the evidence of such leaks, damage or deterioration.

4. This guarantee is transferable one time up to 10 years by original purchaser to the subsequent owner of the property provided that contractor receives written notice of the transfer within 30 days of the property title transfer. Failure to notify contractor in writing within 30 days of transfer will relieve contractor of any future obligation as stated. The warranty is non-transferable for repairs.

OUR HOME OWNERS CHARTER...

We ensure our Company continually meets the highest standards in home improvement and agree to adhere to the following:

1. Supply a written quotation when submitting a tender for contract

2. Comply with all laws, Statutory Regulations and Building Regulations

3. Maintain adequate Employer’s and Public Liability insurance

4. Respect the homeowner’s rights and their privacy and take all steps to ensure the security of their home and a safe working environment

5. Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner

6. Arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay

7. Ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding

8. Ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed

9. Leave all areas clean and tidy at the end of the day and to remove all rubbish upon completing the contract

10. Ensure that all colleagues and sub-contractors meet these standards at all times

11. Provide a written guarantee to cover workmanship and materials and a HIP Deposit protection and Guarantee Insurance on each contract

WE ARE MEMBERS OF...

We are governed by the rules of the Confederation of Roofing Contractors and recommended by MyBuilder.com

 

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WHAT OUR CLIENTS SAY

  • “I've dealt with numerous tradesman in London, and finding Ralph and the boys from LRG was the equivalent of finding a quality broadsheet amongst the wash of free papers on the floor in the tube. Competitive, no-nonsense price (all work completed to the original quote despite some unforeseen complications); hard-working, highly skilled and considerate tradesmen; and Ralph himself a pleasure to deal with - knowledgeable, pragmatic and trustworthy. All in all I would highly recommend them!”

    Mr Arnott, SE4, London

  • “Ralph was helpful and professional with the quote and did a great job fixing the leaking roof, I’d recommend him and use him for future roof work.”

    Smooth Radio, London

  • “Quick, top quality work.”

    Mr. Sanghera, Swiss Cottage, London

  • “We commissioned London Roofing Group to replace my garage roof. Ralph and his team were top blokes. Their work was very good and was a pleasure to deal with. I am happy to write a reference for them; their work was of a very high standard. I will be using them later this year / early next year to complete work on my main roof.”

    Mr. Lee, Billericay, Essex

  • “He's a nice guy to deal with - Ralph keeps to schedule and calls you to inform of progress. Even when he is really busy he manages to keep things on track. He can also explain things well and is reassuring with quality and experience. I would use him again for other work.”

    Mr. Littleboy, Romford, Essex

  • “Ralph and his team from LRG did a fantastic job on our flat roof. The job was finished on time, on budget and to a very high standard. The guys cleaned up so well, you wouldn’t know they had even been there! Great job guys, Thank you.”

    Mr. M Sharp

  • “I was very pleased with the company and the way they carried out the work to my property. The workmen always arrived on time and nothing was too much trouble for them. Several times I asked them to do extra little jobs which they carried out very professionally. Without a doubt, I would recommend them to anyone wanting a good clean job done.”

    Mrs. Clare Taylor

Roofing Services

Slate &
Tiled Roofs

Flat Roofs

Loft
Windows

Fascias, Soffits
& Guttering

New
Timber Roof
Structures

Lead Work

Replacement
Roofs

Roof Repairs